Support
Help with NoteBoxd for iOS
Have a question, found a bug, or need help with your account? Check the answers below, or reach out to us directly and we'll get back to you as soon as we can.
How do I sign in to NoteBoxd?
NoteBoxd uses Sign in with Apple as its only sign-in method — there's no separate password to remember. If you're having trouble signing in, make sure you're signed into iCloud on your device and try again, or contact us below.
How do I delete my account?
Go to your Profile → Delete Account from within the app and type the confirmation phrase when prompted. This permanently deletes your account and its associated content — no need to email us to request it.
How do I block or report a user?
Open the user's profile, or the review, comment, or list you want to report, and tap the menu (•••) in the top corner to Block or Report. Blocking prevents that account from following you or interacting with your content. Reports are reviewed by us and may result in content removal or account suspension.
How do I delete a review, comment, or list?
Open the review, comment, or list you posted, tap the menu (•••), and choose Delete. Deleted content is removed immediately.
What are Notes, and can I buy or cash them out?
Notes are a free in-app currency you earn by completing daily tasks, and can spend on cosmetic profile items like Vinyls and Artists. Notes have no cash value and can't be purchased, sold, or transferred — there are no real-money payments anywhere in NoteBoxd.
Does NoteBoxd use my location for events?
No. Event details like venue, date, and artist are entered as text by the person who posts the event. NoteBoxd never accesses or collects your device's location.
I found a bug, or the app crashed. What should I do?
Please email us a description of what happened, your device model, and your iOS version so we can look into it — screenshots help too.
Contact Us
For anything not covered above, email us at noteboxd.support@gmail.com and we'll help you out.